Our 1-4-8 Service Response Guideline

10/26/2021 (Permalink)

Our SERVPRO professionals will always try to be faster to any size disaster.

SERVPRO of Glen Burnie knows there’s no such thing as a small emergency when it threatens the welfare of the tenants and the revenue of the property owner. From a burst pipe in an office building to faulty wiring in an apartment complex, SERVPRO of Glen Burnie has the experience you need for all your fire and water losses.  

To differentiate us from our competitors, SERVPRO has instilled a 1-4-8 service response guideline for all franchises to aid every customer. These guidelines are as follows: 

1 – Within one hour from notice of a loss, our SERVPRO professionals will contact you to arrange for service. This one hour takes into account the 30 minutes for our Call Center to dispatch the loss and another 30 minutes for the franchise to call the customer.  

4 – Within four hours of loss notification, a SERVPRO professional will be on-site to start mitigation services if necessary.  

8 – Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the proper person. Our franchise will commit to providing this verbal briefing to the adjuster within these 8 hours. 

Our SERVPRO professionals will work hard and fast to restore your property and its contents to preloss condition.