Our basement flooded in those last heavy rains but SERVPRO saved us. They were there in no time flat and had us dried up quickly. always courteous and explained the process so we knew what to expect. Great Job!!

Good job! Explained everything that was going to happen and were done in good time

Your crew was on time, professional, and explained everything clearly. They did a great job at not adding any extra anxiety to an already stressful situation.

From start to finish, everything was timely and complete. My wife and I had the situation explained clearly. Your team, was polite, considerate and quick. 

Really appreciate the work of Orlando and his colleague

We called SERVPRO after leaving a sunroof open when it rained. Our car was soaked. From our first phone call- which was answered by a human and not a robot, everyone we dealt with was concerned, professional and reassuring. Craig evaluated our problem and we felt he took a lot of time to assess and explain what needed to be done. Orlando and Josh were at our home expediently and put the machinery in place to resolve the problem. They answered ever question and concern we had - were very reassuring and confident in the approach taken. They were so friendly and approachable that we felt 100% confident that everything would be ok. Everyone we dealt with knew the game plan, had a strong knowledge base, and cared about customer satisfaction. Phone calls were continuous to update us on what was to be done, when, and arrival times. SERVPRO made horrible situation seem resolvable. 

Excellent job. Great crew chief.. work was done quickly, effectively and efficiently. Great customer service. Crew came quickly to home when needed. Would highly recommend!

When our toilet overflowed and we had 1/4” of water on the bathroom floor I was referred to SERVPRO. They quickly scheduled an estimator to come out and scheduled service immediately. Once the mitigation cleaners came out they were kind, courteous and detailed with all they did. They were super considerate about my cat throughout the day. Having a manager come out just to make sure everything was running well was an added bonus. The manager communicating with the insurance adjuster while he was present with pictures and videos was the type of professionalism I received. The entire staff was wonderful to work with and I highly recommend the entire team!

The service was good and prompt. The men were neat with their work. They were prompt and accurate with the necessary time frame for the drying time.

Nick & his team did an amazing job! It was a great experience from start to finish!!

It REALLY did look "Like it never even happened." when they were through their work. I was very impressed with the company.

SERVPRO came to our auto business when we had a bad odor in the building. They arrived on time and SERVPRO did a great job and we are very happy with their work.

After sustaining smoke damage from a small fire, the team at SERVPRO of Glen Burnie assisted us right away. They put together a comprehensive plan to combat the issues, and followed through until everything was resolved. They were timely, polite and courteous during a very stressful time. I highly recommend them

Woke up on a Saturday to find my basement flooded from a water heater failure. Called SERVPRO and they were out the same day. Could not have asked for better service and the technicians that came out, Orlando and Ryan, were top notch... they made a terrible situation better. Highly recommend SERVPRO because of them!

Orlando and his crew did an amazing job!!!!! Informative, professional, and quick!! 5 stars.

Both guys were friendly, professional, and knowledgeable. Did the job quick and thoroughly. Great with my dogs too which was an added bonus

I can not say enough about how impressed I was with my service from SERVPRO. Nick and his team were very accommodating and flexible when it came to getting our couch cleaned this winter. The crew that came over did a fantastic job and went above and beyond to make sure there was no mess left behind. I would recommend SERVPRO to everyone and anyone who is looking to get couches or carpets cleaned in the Anne Arundel County area. There customer service is top-notch and there crews are extremely polite.

I had a leak in my basement and I called SERVPRO to help. I got a response from them. Three guys came in and worked hard clearing out the wood floors and carpet and also the sheetrock that was wet. They cleaned up and took everything away. They set up 12 fans to help everything to dry. Great job ??

Excellent customer service, quick response to inquiry and quick scheduling of service. Production Manager Eric was very professional and responsive to all needs. Would definitely use them again for future needs

I just had the pleasure of using SERVPRO of Glen Burnie when my basement flooded. They had John show up almost immediately and have everything set up and running which dried everything out completely and thoroughly! I now can rest assured because of John and the SERVPRO team my basement is dry and free of mold! I would recommend them to anyone speaking restoration and water damage services. Thank you for your quick service.

I was fortunate to tour SERVPRO of Annapolis/Severna Park with Nick and Kevin and learned how this company operates from their expansive services to their expanded its footprint in Anne Arundel County.

Customer service is their number one priority!

The service was good and prompt. The men were neat with their work. They were prompt and accurate with the necessary time frame for the drying time.

Excellent job. Great crew chief, work was done quickly, effectively and efficiently. Great customer service. Crew came quickly to the office when needed. Would highly recommend!

When our toilet overflowed and we had 1/4” of water on the bathroom floor I was referred to SERVPRO. They quickly scheduled an estimator to come out and scheduled service immediately. Once the mitigation cleaners came out they were kind, courteous and detailed with all they did. They were super considerate about my cat throughout the day. Having a manager come out just to make sure everything was running well was an added bonus. The manager communicating with the insurance adjuster while he was present with pictures and videos was the type of professionalism I received. The entire staff was wonderful to work with and I highly recommend the entire team!

Never thought a leaking ice maker line to my fridge could cause such a mess. The guys from SERVPRO of Glen Burnie came quickly, and cleaned things up. Couldn't have asked for a better team to "rescue me". Thanks. 

We called SERVPRO of Glen Burnie because our kitchen sink flooded. The staff was excellent and came out quickly. If you have water damage, call SERVPRO.

I called SERVPRO of Glen Burnie for a deep clean of my mother's estate. The staff was great!

Our water delivery company decided to drop 5 gallons of water in our lobby and run...literally. The delivery guy was more worried about his shoes than the mess he created, and he offered no help to fix the mess he created...he just left. We called our corporate office, who called SERVPRO and they were there in a flash. The team at SERVPRO showed up with wet vacs to suck up the spill, as well as a fan and a dehumidifier to further dry out the carpet. The major part of the spill was up quickly with the vacuum, but the team left the fan and dehumidifier over a weekend (the spill occurred on a Thursday afternoon) to get the rest of the carpet dry. The tech returned on Monday and collected the equipment once they were satisfied that we were satisfied that everything was dry and back to as it was. I am very pleased all of this was done quickly and efficiently, with minimal impact on our branch team and our clients.

We had an HVAC condensation line that caused damage in our attic and garage. The estimator, Eric, was polite and provided us with an estimate. We've had them back twice since the initial call because we found additional problems in other parts of the house. We are very happy with the service!

I called SERVPRO due to smoke damage. We had a fire in our stove, and it caused a lot of smoke. Nick was nice. Everyone did a good job and they were cooperative.

Our refrigerator leaked water. We called our State Farm insurance agent who recommended SERVPRO. Justin came to our house several times. He was fantastic. They cleaned everything and did a good job.

I've used SERVPRO in the past and my Nationwide insurance agent advised me to call them again. I had a wonderful experience with the staff. They are the best!

My husband called SERVPRO because our toilet overflowed. The techs were good.

They were awesome. Very knowledgeable and so nice. Hope to never need them again, but not because of anything they did. Just prefer to not have a flood in my house.

We’ve used SERVPRO of Annapolis/Severna Park in the past and they were fantastic. This time we had a bathroom leak. I’m happy to recommend them.  

We called SERVPRO of Annapolis/Severna Park when a bad storm came through Annapolis and caused damage to our chimney.

The damage caused a water leak. The team was wonderful, professional, and timely. I told our insurance company,

"I want SERVPRO."

Great team and great service! They were very friendly and understanding to the situation. I highly recommend them.

Anthony provided excellent professionalism and a very pleasant personality upon the entrance to the exiting our home. He provided us with answers for to questions which gave us great satisfaction and any eased our concerns.

Our basement has been leaking for a long time. We would simply get the water up and wait until it leaks again. We had had our basement water-proofed before and when we contacted the company that did the original water-proofing, they had gone out of business. So we waited even more, due to this reason. We didn’t contact another company for a while. So as a result of waiting so long, our basement, still leaking, ended up with mold and mildew. So we contacted two companies for estimates. Yes, I know normally it is suggested to get a minimum of 3 estimates, but when we contacted SERVPRO of Glen Burnie, the cost was within our budget. We agreed on a date for a visit. The techs Charles and Anthony arrived on time and they were very pleasant. They put up the proper protection to save the other part of the basement.  Then they removed two layers of tile from the floor. There was a third layer of tiles, and due to the age of the house, it was possible that asbestos was present. Therefore, they stopped working.  I contacted SERVPRO of Glen Burnie office and was referred to a reputable company that removes asbestos. I was very pleased with their service, their employees, especially Charles and Anthony. I would highly recommend SERVPRO of Glen Burnie to anyone in need of their service. Their techs are highly trained and did an amazing job. There was no trash left behind whatsoever.

SERVPRO did a wonderful job.  They took so much stress away from me.  Highly recommend to anyone who needs their services.  They were quick and work was excellent.

Good Morning,

I wanted to thank you for your help, and let you know how fantastic Lance and Anthony were in helping my husband and I with our water mitigation/restoration last night. They were both very professional, efficient, and informative, and helped ease our minds during this unfortunate situation. They went above and beyond to make the process easy, and take a ton of stress out of it. I can't tell you how nice it is knowing someone has your back in the middle of disaster.

Thanks again, we will recommend your office to everyone and anyone we know that needs restoration help.

Hello, I found it very necessary to let someone know about the exceptional service we received from Charles B. Wilson, Jr. and his partner, Lance Williams. From the time they arrived to the time they left, they were extremely friendly, professional and courteous. They were constantly reassuring us that they would take care of everything, and that we were in good hands. That couldn't be more accurate! Bottom line, 10 stars across the board for these gentlemen! Thank you so much for the superior service!